By applying user segmentation and satisfaction matrix, my research quantified the impact of recent product improvements from surveys and interviews, which served as solid evidence for the product team's roadmap planning.

With literature review, interviews, surveys, and stakeholder engagement, my research uncovered the emotional and practical needs of the patient population of home hemodialysis and revealed what is hindering the adoption, which envisioned an interactive design with an AI assistant feature.

I drove the 3D car configurator redesign research for NIO, an electric vehicle producer. Via surveying and usability testing, my research results outlined user pain points and their preference among different design solutions of the 3D prototypes. With collaboration with designers, we delivered a seamless and engaging platform for users to personalize their dream electric vehicle.